For certificate holders
I have a certificate
Enter the number and we will tell you what comes next. Flights are currently on pause, so we will agree the flight date once they resume.
The certificate is valid
- Number
- Valid
- 6 months from the resumption of flights
The validity period has not started yet: it will begin when we resume flights.
The certificate is valid and a flight date is already booked
- Number
If you need to change the date, message us.
The certificate has already been used
- Number
If this is a mistake, message us — the manager will check the certificate using the number.
The certificate has expired
- Number
If this is a mistake, message us — the manager will check the certificate using the number.
The certificate has been cancelled
- Number
If this is a mistake, message us — the manager will check the certificate using the number.
We will check it manually
- Number
The number could not be checked automatically — this happens with older paper certificates. Leave the certificate number and your phone number: the manager will check the certificate using the number and purchase date and get back to you.
Too many attempts
Please try again in a few minutes.
A certificate valid on 24.02.2022
Such certificates do not expire. We extend the term individually — we will agree the flight date with each holder separately.
The manager will check whether the certificate was valid on that date using its number and purchase date. Join the waiting list with your certificate number — we will let you know as soon as flights resume.
Thank you — we have received your request
The manager will check the certificate and get in touch with you.
What comes next
You join the waiting list
With your certificate number — no payment and no obligation.
We agree the date
When flights resume, the manager will contact you and offer a date.
You arrive at Hydropark
15 minutes before departure. Bring the certificate — paper or electronic — and show it to the staff member; we recommend having an ID with you. The certificate number is enough to schedule a date.
Questions about the certificate
What about certificates bought before 24.02.2022?
A certificate that was valid as of 24.02.2022 does not expire: you can use it once flights resume, and we extend its term individually — we will agree the flight date with each holder separately. A certificate that expired before 24.02.2022 is not extended. Send us the certificate number — a manager will check it and explain how to use it.
How long is a certificate valid?
6 months. For certificates bought after sales reopen, the count starts from the date flights resume, not from the day of purchase. An unused certificate can be refunded within 14 days of purchase; after that it does not expire — we move the flight date instead.
Is the certificate personalised?
No, the certificate is not personalised — anyone can use it. It carries a number, the route name and the validity period; a paper one can include a note saying who it is from.
Can I switch my certificate to a different route?
Yes, to a longer route — you pay the difference. The manager arranges the change.
Want to give a flight as a gift?
We are not selling certificates right now. Leave a request with no payment and no obligation, and you will be the first to know when sales open.
About the gift