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Privacy Policy

Effective date: 07.08.2026. Last updated: 07.08.2026.

1. General

This Privacy Policy (the “Policy”) explains how personal data of visitors and customers of helitour.com.ua (the “Site”) is collected, used, stored and protected. It is based on the EU General Data Protection Regulation (Regulation (EU) 2016/679, “GDPR”), as the Site also targets visitors from the EU, and on applicable Ukrainian data-protection law. By using the Site and providing your data, you confirm that you have read this Policy.

2. Who is responsible for your data (controller)

The data controller is individual entrepreneur Viktor Delikatnyi (state registration of 30.09.2019, No. 2 360 000 0000 004896).

  • Address: Kyiv, 02000, “Hydropark” mini-aerodrome;
  • E-mail for data queries: [email protected];
  • Phone: +38 097 619 89 86.

3. What personal data we process

  • Identification and contact data you provide in request/booking forms or to our manager: name, phone number, e-mail;
  • Order data: selected tour/service, preferred date, number of passengers, payment and certificate-delivery method;
  • Communications: the content of your enquiries, calls and messages;
  • Payment data: processed directly by payment providers; we do not store full card details;
  • Technical data and cookies: IP address, device/browser/OS type, approximate location (country/city), pages viewed, referral source and actions on the Site — collected by analytics and advertising services only with your consent.

4. Purposes and legal bases

  • Handling requests, bookings and providing services — performance of a contract (Art. 6(1)(b) GDPR);
  • Contacting you about your request, confirming the date, consulting — contract and our legitimate interest (Art. 6(1)(b), 6(1)(f));
  • Processing payments and delivering certificates — performance of a contract;
  • Web analytics and marketing (Google Analytics, Google Ads) — solely on the basis of your consent (Art. 6(1)(a) GDPR) given via the cookie banner; you may withdraw consent at any time;
  • Compliance with legal obligations (accounting, tax) — Art. 6(1)(c).

5. Cookies and analytics

We use cookies and similar technologies. Analytics and advertising cookies are activated only after your consent in the banner; until then the relevant Google services run in “denied” mode (Google Consent Mode v2) and collect no data. See the Cookie Policy for details.

6. Who we share data with (processors and third parties)

We do not sell your personal data. To provide our services we use trusted providers that process data on our behalf under appropriate agreements:

  • Bitrix24 — CRM for handling requests and communication;
  • Zoho Mail — e-mail;
  • Hetzner — server hosting; Cloudflare — CDN and site protection;
  • Google (Analytics, Ads, Tag Manager, Maps) — analytics, advertising, maps;
  • Meta/Instagram, YouTube — embedded content (feed, video);
  • Nova Poshta — delivery of gift certificates;
  • Portmone / LiqPay — online payments.

We may also disclose data to competent public authorities where required by law.

7. International data transfers

Some providers (in particular Google, Meta, Cloudflare) may process data outside Ukraine and the European Economic Area. Such transfers are made under appropriate safeguards required by the GDPR, including Standard Contractual Clauses.

8. Retention

We keep personal data only as long as necessary for the purposes above: request and customer data — for the duration of our relationship and a reasonable period afterwards for record-keeping and dispute resolution; accounting records — for statutory periods; analytics data — per service settings (typically up to 14 months). After that, data is deleted or anonymised.

9. Your rights

Under the GDPR and Ukrainian law you have the right to: access your data and obtain a copy; rectify inaccurate or incomplete data; erase data (“right to be forgotten”); restrict or object to processing; data portability; withdraw consent at any time (without affecting the lawfulness of processing before withdrawal); and lodge a complaint with a supervisory authority. To exercise your rights, e-mail [email protected]. In Ukraine the supervisory authority is the Ukrainian Parliament Commissioner for Human Rights; in the EU — the data protection authority of your country of residence.

10. Is providing data mandatory

Providing contact data to place a request is necessary to deliver the service: without it we cannot process your booking or contact you. Consent to analytics/advertising cookies is voluntary and does not affect your ability to use the Site or order services.

11. Automated decision-making

We do not make decisions producing legal effects concerning you based solely on automated processing or profiling.

12. Data security

We apply organisational and technical measures to protect data: encrypted connections (HTTPS), access restrictions, backups, server protection. However, no method of transmission over the Internet is completely secure.

13. Children’s data

The Site is not directed at children. We do not knowingly collect data of persons under 16 without parental or guardian consent.

14. Changes to this Policy

We may update this Policy from time to time. The current version, with its effective date, is always available on this page.

15. Contact

For any questions about the processing of personal data, contact: [email protected], +38 097 619 89 86.

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